Sony Xperia Z3 — Can't use phone after factory reset

  • Replies:2
  1
kittendust
  • Forum posts: 2

Nov 8, 2018, 4:42:37 PM via Website

I've already reset factory my phone but the back button etc still not responsive and now I can't log in to my acc because of it, anyone knows what to do? thank you

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  34
James Watson
  • Forum posts: 1,458

Nov 9, 2018, 3:26:57 AM via Website

Try a factory reset + clear cache partition.
If then it does not work yet, maybe there is a hardware failure and you will have to ask help from the customer service.

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  1
kittendust
  • Forum posts: 2

Nov 11, 2018, 7:07:28 AM via Website

Hi, thank you for answering me.

I've already done the factory reset by the way, how can I do the clear cache partition?

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